Job Description
Sophos is a global leader in delivering complete IT security, enabling businesses to secure and control their IT infrastructure against threats such as computer viruses, spam, spyware, hackers and policy abuse. We offer award winning encryption, endpoint security, web, email, mobile and network security backed by SophosLabs - a global network of threat intelligence centers. Today, we secure more than 100 million users in 150 countries and 100,000 businesses, including Pixar, Under Armour, Northrop Grumman, Xerox, Ford, Avis, and Toshiba. As IT networks grow in complexity, Sophos is focused on keeping IT security simple and reliable. Founded in 1985 and headquartered in Oxford, UK, the company billed revenues of $450+ million in FY15. The company's stock is publicly traded on the London Stock Exchange under the symbol "SOPH." For more information please visit www.sophos.com
Job Title: Network & Security Engineer (Technical Support/TAC)
Experience: 2 year to 5 years
Job Location: Ahmedabad (Night Shift)
Job Responsibilities: -
- You will be responsible to provide Technical support over Phone, Email, Ticketing Solution, and Chat for below Sophos products.
(1) Next Generation Firewall / UTM (Unified Threat Management)
(2) Next Generation Endpoint Solution (Anti-Malware, HIPS, Web & Application Filter, DLP)
(3) Web & Email Gateway Solutions
- Troubleshoot product related issues and escalate to Customer Engineering team for resolution.
- Product configuration or guiding customer as how to configure specific feature.
- You will be member of 24 x 7 Global Support team and need to work in a rotational day / night shifts to serve customer coming from any geographical location. You will be given week-off during any day of the week depending on your shift.
Required Skills:-
- Strong working knowledge of TCP/IP, Security Services, Networking, Security Policy, Routing & Switching.
- Proven experience in installing, configuring, monitoring, and troubleshooting network security appliances like Firewalls, IDS/IPS, VPN Solutions, Content Filtering, Netflow Analysis, certificate deployment
Strong diagnosis & troubleshooting skills
- Excellent interpersonal, communication and presentation skills.
- Strong co-ordination and problem solving skills.
- Ability to work both independently and in a team environment.
- Demonstrated passion, desire and dedication to ongoing training and development.
- Proactive, flexible attitude to work with a willingness to constantly review and improve skills and processes.
- Willingness to constantly review and improve skills and processes.
Salary: Not Disclosed by Recruiter
Industry:IT-Hardware & Networking
Functional Area:IT Software - Network Administration , Security
Role Category:Admin/Maintenance/Security/Datawarehousing
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