Job Descrption:
Provides IT Desktop support to the relevant End-user community in the location/ region based, this includes all desktop computing hardware and software and peripherals.
Will be required to lead problem resolution activities in order to get technology incidents and problems resolved.
Will be expected to take ownership for assigned incidents and tasks, and contact required resources both inside and outside the company necessary to resolve the problem, with minimum supervision.
Responds to request for service with experience and compliance in established time limits.
Identifies and solves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems.
Trains employees and orients them on how to use computer hardware and software applications.
Maintains other relevant computer peripheral devices such as Monitors, Printers, Video teleconferencing problems.
Supports drive imaging for desktop/ laptop systems.
Incumbent is required to travel to satellite locations as needed
Participates in weekly meetings with Global Service desk staff to get updates and discuss Help Desk related matters; perform other duties as assigned.
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