Job Description
Analyst Profile - Primary responsibility is to support premium customers over call/email/chat on their subscribed products/services.
Skills Requirements:
Excellent verbal and written English communication skills
Experience working in a B2C environment preferred
Key Responsibilities / Activities:
Answer Customer requests received in friendly and accurate manner (Voice, Email & Chat)
Ensure excellent customer satisfaction
Score high quality scores & extremely low tolerance for errors
Follow approved workflows in responding to customer inquires
Candidate should be ready to relocate to Hyderabad
Relocation Support would be provided by Accenture
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