Job Description
The Business Entity
Technical Services is a team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experiences. our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Cisco's Technical Assistance (TAC) is aligned to the GTC's three geographic regions; together, they form one global, borderless TAC.
The Team
The team is group of highly skilled, dynamic, diverse, and passionate engineers who go above and beyond in assisting not just the customer but also their teammates and peers. Work hard, play harder is the motto of the team.
The team is a good mix of engineers with varying years of experience (from 3 years all the way to 12 years) in Cisco technologies and solutions, and each-and-every-one of them bring great value to the table.
Our team has global presence located in 3 US centers, 1 Brussels center and 2 India centers.
Minimum Qualifications
Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyse problems and identify solutions with a high level of customer satisfaction
Provides basic systems/ product training and intellectual property material
Keeps up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services
Bachelors or Masters degree in engineering (Computer Science, Electrical Engineering)
Minimum 2 years of related experience involving customer exposure element in Security Technologies (Firewall, VPN, IDS, AAA)
Good technical foundation in networking (CCNA equivalent level or above) is required
Other technology or product knowledge, experience or certifications in the following areas are a plus: voice, security, routing, switching, network management applications, Microsoft, Linux
Ability to communicate in English effectively both verbally and in writing; other languages would be a plus
Passion and demonstrated ability to learn and work in a multicultural team environment
Ability to drive to achieve goals with limited supervision
Analytical skills
Salary: Not Disclosed by Recruiter
Industry: IT-Hardware & Networking
Functional Area: IT Software - Other
Role Category: Technical Support Engineer
Role: Technical Support Engineer
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